1. Please read the FAQ be­fore send­ing mail.
2. We don’t so­lic­it re­quests for spe­cific texts or mu­sic. If you sub­mit such a re­quest:
   
   • If it’s co­py­righ­ted, get the co­py­right own­er’s writ­ten per­mis­sion first.
   • Tell us the hym­nal or song­book and page where we can find the it­em. If pos­si­ble, in­clude scanned im­ag­es of the ti­tle page and the page where the mu­sic ap­pears.
   • Sadly, we are forced to dis­card re­quests that lack this da­ta.
3. We apo­lo­gize that lack of time oft­en keeps us from an­swer­ing mail.

To report an error:

1. If the er­ror seems re­lat­ed to the com­put­er i­tself (e.g, strange screen col­ors, mouse not work­ing pro­per­ly, can’t change vol­ume, etc.), do the same symp­toms ap­pear on oth­er Web sites? If so, you may have a hard­ware prob­lem that re­quires a lo­cal tech­ni­cian to ad­dress.
2. If the prob­lem oc­curs on­ly in the Cyber Hym­nal™ site, is it on­ly on one Web page, or on mul­ti­ple pag­es?
3. Does the prob­lem oc­cur in more than one brow­ser? In what brow­sers have you seen it oc­cur? Do you have the lat­est ver­sion of each brows­er?
4. Does it oc­cur on mul­ti­ple com­put­ers? Mul­ti­ple phones? What com­put­er, phone or op­erat­ing sys­tem do you use?
5. Have you cleared your brows­er cache (click here for in­struct­ions)?
6. When you’re rea­dy to re­port the prob­lem, co­py the URL(s) from the brows­er ad­dress bar and paste it in­to an e-mail to the ad­dress ab­ove. If there’s an er­ror mes­sage, co­py and paste it in­to the e-mail al­so.
7. Provide a de­tailed de­scrip­tion of the symp­toms. If it’s hard to de­scribe in words, in­clud­ing a screen shot may help us un­der­stand the problem bet­ter.
8. Click here and co­py the dis­played da­ta in­to your e-mail. This gives us de­tails on your sys­tem to help di­ag­nose the prob­lem.